Shipping and Delivery Policy

Last updated: 22 September 2026

Where we deliver

AETANDA delivers to addresses throughout South Africa. We do not currently ship outside South Africa. If you need equipment delivered cross-border, email info@aetanda.co.za and we will quote separately.

Delivery charges

Standard delivery is a flat R750 per order to any address in South Africa. Delivery is free on orders over R10,000.

All delivery charges include VAT at 15% and are shown in your cart before you pay. No handling, fuel or surcharge fees are added after checkout.

Delivery times

Orders are picked and dispatched within 1 to 2 business days of payment clearing. Business days are Monday to Friday, excluding South African public holidays.

Once dispatched, expect delivery within:

• Gauteng: 1 to 3 business days
• Other major centres (Cape Town, Durban, Gqeberha, Bloemfontein): 2 to 5 business days
• Outlying and rural areas: 3 to 7 business days

These are carrier estimates, not guarantees. Large equipment such as vehicle lifts, tyre changers and wheel balancers travels on a pallet and may take longer on outlying routes.

Heavy and oversized equipment

Much of our range is heavy machinery. Deliveries are made kerbside or to your loading area only. The carrier will not carry equipment into a building, position it in a bay, or install it.

Please ensure someone is available to receive and offload the delivery, and that there is suitable access for a delivery vehicle. If a delivery fails because nobody is available or access is unsuitable, a re-delivery fee may apply.

Payment and dispatch

Card and Instant EFT payments clear immediately and your order is queued for dispatch straight away.

For manual EFT, your order is released once payment reflects in our account, usually within 1 business day. Emailing proof of payment with your order number speeds this up.

Our legal delivery obligation

Under section 46 of the Electronic Communications and Transactions Act 25 of 2002, we must execute your order within 30 days of receiving it, unless we have agreed a different period with you.

If we cannot deliver within 30 days, we will notify you before that period expires. You may then cancel the order and we will refund you in full within 30 days of the notification.

Tracking

You will receive an email with tracking details when your order is dispatched. You can also check progress on our Order Tracking page or from your account.

Checking your delivery

Inspect your delivery before signing for it. If the packaging is damaged, note this on the carrier’s delivery note before signing.

Report any transit damage or shortage to us within 48 hours of delivery, with photographs of the packaging and the item, so we can lodge a claim with the carrier. Claims reported after 48 hours may not be recoverable.

Collection

You are welcome to collect from our premises by arrangement. Email us to confirm stock and a collection time before travelling.

9 Impala Avenue, Kempton Park, Gauteng, 1619
Monday to Friday, 9:00 to 17:00. Closed weekends and public holidays.

Stock availability

Items marked In Stock are held locally and ship on the timeline above. Items marked Available on backorder are not currently on hand; we confirm the expected lead time by email before processing your order, and you may cancel for a full refund if the wait does not suit you.

Contact

AETANDA — Automotive Equipment, Tools and Accessories
9 Impala Avenue, Kempton Park, Gauteng, 1619, South Africa
Telephone: [ telephone number to be added ]
Email: info@aetanda.co.za